COVID-19 changed shoppers’ behavior overnight, and retailers have been through a market-reshaping for 16 months (and counting) as a result. What are consumers’ new expectations, and how can retailers create a customer experience that fits those needs? Our #MillenniumLive guest Celene Osiecka, retail marketing expert and Senior Director of Conversational Design at [24]7.ai, answers these crucial questions, and shares insights on this “new era” of shopping behavior. She also addresses the role of technology, automation, and overall digital transformation when creating the best customer experience.
Watch the video interview below, or listen to the podcast episode on Spotify, Apple, Google Podcasts, or SoundCloud.
About [24]7.ai
Proven Results for Key CX Challenges
No matter what industry you’re in, the measure of success is in the numbers. [24]7.ai understands the challenges that are top of mind for customer-centric organizations—and they know how to deliver results. Their solutions and services are purpose-built to make an impact on the metrics that matter most: CSAT scores, revenue, and ROI. See what kind of measurable impact they can make for your business, and go here for more information.
