You’ve Uncovered the Weak Spots in Your Omnichannel Approach: Now What?
The COVD-19 crisis fundamentally changed the ways companies interact with their customers. Over a very short period of time, the traditional channels organizations used to communicate and transact with customers before the pandemic evaporated or changed dramatically. Any channels that relied on direct face-to-face interactions became at least temporarily unavailable. From in-store shopping to in-home […]