It’s time to re-imagine your consumer experience. #MillenniumLive is joined by Nathan Smith, Senior Vice President of Product at Appriss Retail, whose mission is to help retailers realize the best consumer experience while maximizing profit. Nathan addresses the retail industry’s trillion-dollar problem: returns. He notes that the last year has only magnified the problem, and he provides insights on the role of returns in sustainability, engagement and the overall customer journey. The question is: Do all retailers need a free return policy to stay competitive? Nathan’s answer might surprise you.
Watch the video interview below, or listen to the podcast episode on Spotify, Apple, Google Podcasts, or SoundCloud.
Appriss Retail delivers software-as-a-service solutions that are used by leading retail chains worldwide — 39 of the Top 100 retailers rely on Appriss Retail solutions to reduce shrink, prevent return fraud, detect and remediate employee fraud, and improve operational processes.
Interested in learning more? Check out this latest study from retail analysts on optimizing the value in return transactions, or go here for more information on Appriss Retail!
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