Overview
With consumer demands evolving at a rapid pace in today’s innovation economy, we have decided to gather a select group of 10-15 top customer experience & marketing leaders from forward-thinking brands to participate in open-format discussions about the current trends and evolving challenges the industry is facing.
Strategically curating like-minded leaders in a relaxed but focused manner
Creating an environment conducive for you to establish powerful connections
Identifying new opportunities to ensure your brand sustains its competitive advantage
Roundtable Discussions
During the Dinner you will participate in an interactive roundtable discussion of your choosing. Below are the topics:
- How are AI, ML, advanced analytics, and interactive chat videos differentiating future-ready organizations from others? Where are you on that digital customer journey?
- Securing the brand from unwanted spam calls and robocalls is a big nuisance and concern for organizations today. How are you protecting your corporate brand and reputation?
- Moving to the cloud is now a necessity, and while the pandemic accelerated the situation, there are new drivers in the marketplace such as digital adoption, mobility, enabling self-service, personalization, security, and so much more. As an organization that is trying to build differentiated experiences, do you feel you are capitalizing on all the benefits a cloud contact center can provide?
Dinner Format
- Cocktail Hour
- Welcome Address
- Dinner & Roundtable Discussions
- Dessert & Round-Robin