The Future of IT Services: AI, Automation, and New Business Delivery Models
March 11, 2026 | Al Biernat’s North | Dallas
In partnership with
Overview
AI is fundamentally reshaping how BPOs and IT service bureaus operate. Enterprises are under pressure to modernize paper-based and document-heavy workflows, while also demanding contracts tied to measurable business outcomes rather than traditional FTE-based pricing. This shift is pushing service providers to rethink how they package, price, and deliver AI-enabled services—while managing risk, protecting margins, and differentiating themselves in an increasingly competitive market.
“Half the BPOs may not survive three years. The survivors will rewrite contracts to trade cost savings for data, access, and co-innovation,” Phil Fersht of HFS Research
As margins compress, the industry is being pushed toward a Services-as-Software model—where AI, automation, and agentic workflows are embedded directly into service delivery. Over dinner, we’ll share lessons learned on how providers are productizing AI-driven services, increasing straight-through processing, evolving pricing models, and helping customers navigate the shift from manual work to outcome-driven operations.
like-minded leaders in a relaxed but focused manner
conducive for you to establish powerful connections
to ensure your brand sustains its competitive advantage
Roundtable Discussions
During the Dinner you will participate in an interactive roundtable discussion of your choosing. Below are the topics:
- The End of FTE Pricing
- BPOs as Products: Services-as-Software
- Operating for Outcome-Based Contracts
Dinner Format
- Cocktails & Networking
- Welcome Address
- Dinner and Roundtable Discussion
- Dessert & Round-Robin
