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Overview

With consumer demands evolving at a rapid pace in today’s innovation economy, we have decided to gather a select group of 10-15 top customer experience leaders from forward-thinking brands to participate in open-format discussions about the current trends and evolving challenges the industry is facing.

Overview Location Image

71Above

Los Angeles

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Objectives
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STRATEGICALLY CURATING

like-minded leaders in a relaxed but focused manner

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CREATING AN ENVIRONMENT

conducive for you to establish powerful connections

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IDENTIFYING NEW OPPORTUNITIES

to ensure your brand sustains its competitive advantage

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Roundtable Discussions

During the Dinner you will participate in an interactive roundtable discussion of your choosing. Below are the topics:

  • AI in the CX Stack: Hype vs. Reality
  • Rethinking Outsourcing and CX Strategy
  • Outcome-Based Pricing: Aligning Vendor Incentives with Business Goals

Dinner Format

  • Cocktail Hour
  • Welcome Address
  • Dinner and Roundtable Discussions
  • Dessert & Round-robin
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About Crescendo

Crescendo was founded by a group of founders who have worked in customer experience for years. Their tech and their people have served billions of customers and provided exceptional service across the world. Crescendo is their vision for finally changing what’s held the industry back before. They are combining the most advanced AI technology with the best human agents to provide a blended experience. They are eliminating the separation between the contact center and the technology provider. With everything orchestrated together, they can dramatically accelerate improvements to agent and customer experience. That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before.

Learn more at www.crescendo.ai

About Crescendo

Crescendo was founded by a group of founders who have worked in customer experience for years. Their tech and their people have served billions of customers and provided exceptional service across the world. Crescendo is their vision for finally changing what’s held the industry back before. They are combining the most advanced AI technology with the best human agents to provide a blended experience. They are eliminating the separation between the contact center and the technology provider. With everything orchestrated together, they can dramatically accelerate improvements to agent and customer experience. That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before.

Learn more at www.crescendo.ai