Overview
With consumer demands evolving at a rapid pace in today’s innovation economy, we have decided to gather a select group of 10-15 top customer experience leaders from forward-thinking brands to participate in open-format discussions about the current trends and evolving challenges the industry is facing.

Objectives
STRATEGICALLY CURATING
like-minded leaders in a relaxed but focused manner
CREATING AN ENVIRONMENT
conducive for you to establish powerful connections
IDENTIFYING NEW OPPORTUNITIES
to ensure your brand sustains its competitive advantage

Roundtable Discussions
During the Dinner you will participate in an interactive roundtable discussion of your choosing. Below are the topics:
- AI in the CX Stack: Hype vs. Reality
- Rethinking Outsourcing and CX Strategy
- Outcome-Based Pricing: Aligning Vendor Incentives with Business Goals
Dinner Format
- Cocktail Hour
- Welcome Address
- Dinner and Roundtable Discussions
- Dessert & Round-robin






