#MillenniumLive welcomes back Pat Calhoun, Co-Founder & CEO at Espressive. This time we discuss the essentials of employee self help, including the top tools for collaboration and automation’s role in streamlining tasks. Why is an internal help desk so important? Calhoun shares that delivering a good customer experience is extremely difficult to attain when you’re constantly retraining your teams. According to a recent Gartner study, 41% of teams are cycling on an annual basis – meaning crucial “tribal knowledge” is leaving the door.
Espressive’s mission is to leverage automation to address the common and reoccurring questions that teams have. Work from home continue to prevail as we approach 2022, and the role of the virtual help desk has become an essential for businesses’ to train and educate their teams. Listen to this week’s podcast episode to get the full scoop!
Find this podcast episode on Spotify, Apple, Amazon Music, or SoundCloud.
About Espressive’s Barista
76% of help desk tickets could be automated.
Barista, Espressive’s AI-based virtual support agent (VSA), incorporates advanced NLP and conversational AI to automate resolution of employee questions, issues, and requests with personalized responses that result in elimination of 70% of help tickets, enabling you to recoup 1.2 weeks of productivity per employee per year.
- Users experience 50 to 70% ticket deflection.
- Barista delivers self-help across 14 departments and in 9 languages.
- Espressive helps you address change management to ensure success with their Employee Adoption Program.
Interested in seeing for yourself? Go here to request a demo!