COVID-19 changed shoppers’ behavior overnight, and retailers have been through a market-reshaping for 16 months (and counting) as a result. What are consumers’ new expectations, and how can retailers create a customer experience that fits those needs? Our #MillenniumLive guest Celene Osiecka, retail marketing expert and Senior Director of Conversational Design at 7.ai, answers these crucial questions, and shares insights on this “new era” of shopping behavior. She also addresses the role of technology, automation, and overall digital transformation when creating the best customer experience.
No matter what industry you’re in, the measure of success is in the numbers. 7.ai understands the challenges that are top of mind for customer-centric organizations—and they know how to deliver results. Their solutions and services are purpose-built to make an impact on the metrics that matter most: CSAT scores, revenue, and ROI. See what kind of measurable impact they can make for your business, and go here for more information.
Research Analyst Ian Bruce Joins Our CMO & Retail Assembly!
We have big news to share – our final Transformational CMO & Retail Virtual Assembly for 2021 will feature Forrester Research! Ian Bruce, Vice President & Principal Analyst at the leading global research and advisory firm will share his exclusive insights gained over the course of 2021. His research has a special focus on how […]
#MillenniumLive with Paul Ginsburg on Consumer-driven Healthcare
This week on #MillenniumLive, our Co-Founder Alex Sobol sits down with Paul Ginsburg, PhD, Professor and Director of Public Policy at USC Schaeffer Center. Ginsburg explores his roots: from growing up in New York City, to discovering his passion for academia, and his special interests in health policy, healthcare financing, and delivery. Ginsburg also shares […]
Jose Arrieta Keynotes Our Digital Enterprise and Data Transformation Assembly!
Our Digital Enterprise and Data Transformation Virtual Assembly in November will feature Jose Arrieta, Former Chief Information Officer and Chief Data Officer at HHS as our keynote speaker! In his last three years at HHS, he oversaw $6.3B in IT investments, $800B in grants, and $26B in Federal contracts while providing cybersecurity solutions for 174,000 […]
Is Remote Work Killing Creativity and Innovation? David Sable Shares His Thoughts
As originally published by David Sable on LinkedIn. Subscribe to the newsletter! Last week I sat in a room with a few young entrepreneurs and brainstormed. It was the first time we had all been together, in person, ever. After an hour of incredible creative productivity….sharing ideas….building on them….evaluating and starting again….the unanimous decision was […]
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Created to provide premium content to our readers interested in all things business.
Launched in 2017, Digital Diary was created to provide premium content to our readers interested in all things business. With our blogs catered to deliver the top news stories, trends, and interviews from across all industries.
What does it mean to be a Millennium Member? In the midst of the constant disruption across all industries, our members are given the tools they need to digitally transform their organizations and become the best leaders they can be. Millennium Members are provided the exclusive opportunity to attend our 40+ intimate in person and virtual Assemblies, take part in industry-leading Executive Education sessions conducted by the nation’s leading academic institutions, business leaders, and technology providers and receive industry leading content through our Digital Diary Platform as well as the rapidly growing #MillenniumLive Podcast Series.