COVID-19 changed shoppers’ behavior overnight, and retailers have been through a market-reshaping for 16 months (and counting) as a result. What are consumers’ new expectations, and how can retailers create a customer experience that fits those needs? Our #MillenniumLive guest Celene Osiecka, retail marketing expert and Senior Director of Conversational Design at 7.ai, answers these crucial questions, and shares insights on this “new era” of shopping behavior. She also addresses the role of technology, automation, and overall digital transformation when creating the best customer experience.
No matter what industry you’re in, the measure of success is in the numbers. 7.ai understands the challenges that are top of mind for customer-centric organizations—and they know how to deliver results. Their solutions and services are purpose-built to make an impact on the metrics that matter most: CSAT scores, revenue, and ROI. See what kind of measurable impact they can make for your business, and go here for more information.
Contributed by AnyRoad Our partners at AnyRoad help companies create brand loyalty, change consumer behavior, and better understand their brand associations by providing them with data intelligence sourced from experience-based marketing. AnyRoad recently collaborated with Fleetwood Paints in 2021 to streamline the latter company’s appointment process, scale their omnichannel presence, and glean more insights. These […]
#MillenniumLive on Leveraging Social Media To Solve Problems
#MillenniumLive welcomes Danny Flamberg, Vice President, Strategy – HCP at LiveWorld. Danny is a pioneer in crafting compelling strategies, devising breakthrough messaging, and embracing omnichannel thinking. He joins #MillenniumLive to share how LiveWorld helps hospitals and health systems through engagement at the intersection of social & digital. Danny talks about how LiveWorld addresses patient & […]
#MillenniumLive on Accelerating The Consumer Experience with Data with Informatica
#MillenniumLive welcomes the team at Informatica: Chuck Hayes, Customer Insights & Master Data Management Account Executive, Healthcare & Life Sciences and Richard Cramer, Chief Strategist, Healthcare & Life Sciences. Chuck and Richard share their thoughts on the trending topic: healthcare consumer experience, and how Informatica makes moving to “the cloud” an easy experience. Together, Informatica […]
#MillenniumLive on Igniting a Digital Health Revolution with Validic
#MillenniumLive welcomes Drew Schiller, CEO & Co-Founder at Validic, the healthcare industry’s premier technology platform for convenient, easy access to digital health data from best-in-class clinical and remote-monitoring devices, sensors, fitness equipment, wearables and patient wellness applications. Drew discusses Validic’s unique perspective on the role remote patient monitoring plays as part of an organization’s digital […]
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Created to provide premium content to our readers interested in all things business.
Launched in 2017, Digital Diary was created to provide premium content to our readers interested in all things business. With our blogs catered to deliver the top news stories, trends, and interviews from across all industries.
What does it mean to be a Millennium Member? In the midst of the constant disruption across all industries, our members are given the tools they need to digitally transform their organizations and become the best leaders they can be. Millennium Members are provided the exclusive opportunity to attend our 40+ intimate in person and virtual Assemblies, take part in industry-leading Executive Education sessions conducted by the nation’s leading academic institutions, business leaders, and technology providers and receive industry leading content through our Digital Diary Platform as well as the rapidly growing #MillenniumLive Podcast Series.