Joining #MillenniumLive this week is Pat Calhoun, CEO at Espressive. As the Chief Espressionist, Pat enlightens us on how organizations are leveraging collaboration tools, the value of implementing a virtual agent for employee self-help, and how an automated service like the Espressive Barista is effectively better serving the enterprise.
Watch the video interview below, or listen to the podcast episode on Spotify, Apple Podcasts, Google Podcasts, or SoundCloud.
Barista Case Management – Why Should IT Have All the Fun?
Chances are IT has an IT service management (ITSM) tool that works for them but is too expensive and complex to deploy across the enterprise. Barista Case Management is an easy but powerful way for internal service providers such as HR, Payroll, Facilities, and Sales Operations to improve the experience and quality of support that they offer to employees.
With Barista, IT can keep using their tool, while the rest of the enterprise can use Barista Case Management. Barista is smart and can predict which team can handle a given request, so employees no longer need to guess which team can help. Barista does that for them.
Go here to learn more about Barista Case Management
