#MillenniumLive on Building a Culture of Innovation with Karen Hold

#MillenniumLive welcomes Karen Hold, Founder & CEO of Experience Labs. Karen shares her secrets to an impressive career journey, including some insightful stories from her impactful year at P&G, working with the Folgers brand, and how she’s helped some of the most prestigious Fortune 500 brands achieve innovation through design thinking.

powered by Sounder

To listen, visit us on SpotifyAppleAmazon Music, Google Podcasts, or SoundCloud.

About Karen Hold

Karen Hold is the Founder of Experience Labs and her work is grounded in a core belief that design thinking provides an enabling social technology that facilitates adaptation and effective problem-solving in complex social systems.

Karen began her career in business and strategy on the Folgers Coffee brand team in the early 90s. Drawn by Tom Peter’s accounts of excellence at Procter & Gamble (P&G) in his ground-breaking book “In Search of Excellence”, Karen learned the ropes of brand management alongside powerhouse marketing executives like Chip Bergh, now CEO of Levi Strauss. P&G shaped Karen’s disciplined customer-centric approach to value creation and cemented her commitment to being a force for good in the world by leading from an empathic point of view. Karen’s tenure at P&G created a strong foundation to launch her first successful entrepreneurial venture, Broadband Publishing (BPC) with her husband in the mid-90s. Karen co-founded BPC to create greater access to primary analysis during a critical time in the industry’s development.

Karen’s passion for design as a powerful creative tool took shape during these early days with BPC. Inspired by the brilliant Silicon Valley technologists she interviewed and the pioneering design work of her husband’s grandfather, Leroy Grumman, design emerged as the single most important reason to believe that teams could achieve extraordinary results. Behaviors such as prototyping and research accelerated both the quality and productivity of conversations across innovation teams and ultimately to an increase in product implementation. Design increased the likelihood of implementation by enhancing the companies’ abilities to align, learn, and change together.

Karen soon decided to make it her mission to build creative capacity in individuals, organizations, and cities using the language of design thinking and formed Experience Labs to fulfill her dream. Karen is now a sought-after design thinking expert who innovators rely on to design and scale innovation success. She thrives on helping her clients innovate and adapt to a rapidly changing competitive landscape by focusing on delivering compelling user-centered experiences. As the Director of DT:DC, Karen dedicates hundreds of hours of volunteer time every year to equipping DT:DC members with the tools of design thinking so that they can make change within their sphere of influence.

To learn more about Experience Labs, visit experiencelabs.org.

Leave a Reply

View all posts by Nicole Chan

Related Posts
#MillenniumLive: AI-powered ITOps with BigPanda

#MillenniumLive , Podcast , Retail

#MillenniumLive: AI-powered ITOps with BigPanda
Elevating Success: Transformative HR Leadership Puts Employee Well-being First


Elevating Success: Transformative HR Leadership Puts Employee Well-being First
The Geek Squad Effect: Cutting Patient Activation Time in Half with Best Buy Health


The Geek Squad Effect: Cutting Patient Activation Time in Half with Best Buy Health
When you need… you need DynaMedex with EBSCO Health


When you need… you need DynaMedex with EBSCO Health
Looking to

Reach thousands of C-Level
Executives every month.

Next Request More Information
Become a Guest

Do you have content that you feel will
resonate with our audience? We'd love to
welcome you as a guest contributor!

Next Contact Digital Diary
Lovin’ Digital

Premium content to our readers
interested in all things business.

Next Subscribe Now
Check Us Out!

Millennium Membership offers Fortune 1000 C-Level executives, leading public sector/government officials, and thought leaders across a variety of disciplines unique and exclusive opportunities to meet their peers, understand industry developments, and receive introductions to new technology and service advancements to help grow their career and overall company value.

Next About Millenium Alliance
About Digital Diary
The go-to source for all things digital transformation.

Launched in 2017, Digital Diary was created to provide premium content to our members interested in executive education and business transformation. With C-Suite executive and top academic contributors, interviews with industry leaders, and digital transformation insights from technology experts, Digital Diary has all of the professional development tools you need to stay ahead of the curve.

Meaningful Opportunities
Leadership skills at every level

We are dedicated to distributing meaningful opportunities for our reader to increase their personal knowledge, simplify business initiatives, and to have the right information to build their capabilities and leadership skills at every level.

Millennium Alliance Membership

In the midst of disruption across all industries, our members are given the tools they need to digitally transform their organizations.

What does it mean to be a
Millennium Member?
Joining Mill All is an opportunity unlike any other to connect with the best professionals in your industry and be a part of a community to become the best leader you can be.

Interested in Learning More?

Reach out to us or
keep learning
arrow Read the Digital Diary
NextConnect with Us