#MillenniumLive welcomes Mark Smith, VP of Digital Engagement Solutions at CSG. By channeling the power of all, our partners at CSG make ordinary customer and employee experience extraordinary. CSG is with you and your customers every step of the way and at every stage of the customer lifecycle. They consult on customer needs, design a front-facing customer experience and deliver the back-end systems to back it up and CX consultancy to continue fine-tuning and improving interactions and operations. Mark discusses ways to improve customer experience, the best way to centralize enterprise data, and how important executing journeys in real-time is.
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real-world outcomes to more than 900 customers in over 120 countries.
To learn more visit https://www.csgi.com/
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