Mara Kaufman, Chief Customer Officer at Doctor.com, joins us today on #MillenniumLive. While so many industries have felt the impact of COVID-19 indirectly, their clients have been on the frontlines fighting the pandemic while also dealing with business repercussions. Kaufman explains the evolving needs & concerns of the healthcare industry and walks us through the innovations on the rise during this time. She also adds insight into how healthcare leaders can create a better telemedicine customer experience.
Watch the video interview below, or go here for the podcast episode.
Doctor.com was founded in 2012 with the mission of helping healthcare organizations deliver a better customer experience at every step of the digital patient journey. Healthcare practitioners today struggle to thrive in an increasingly digital and consumer-driven world, lacking expertise or effective solutions. And, as patients, the care-seeking experience is often frustrating and arduous. By introducing a “customer experience” mindset to organizations — one that is value-based, modern, and efficient — we can help evolve the healthcare industry.
We built our technology from the ground up to function as a holistic and robust customer experience platform — not another point solution. Today, we have the only offering in the industry that seamlessly integrates web-wide listings management, reputation insights, universal online scheduling, patient communications, provider data warehousing, and telemedicine. These services are enhanced by 50+ integrations with the most prominent healthcare directories, search engines, social media platforms, and EHR/PM systems. As a result, thousands of healthcare organizations of all sizes have been empowered by the Doctor.com platform to enhance their digital presence and credibility, increase patient trust, and grow their business.
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