Forbes Insights Report: The Leading Edge of Digital Customer Experience

Contributed by Glassbox

A new survey, conducted by Forbes Insights and Glassbox, reveals that digital customer experience is vital for business—and an important competitive differentiator.

The report explores the following:

  • Many organizations may overstate the sophistication and readiness of their digital CX capabilities. Others struggle with internal governance and coordination, constraining their ability to fully establish digital CX goals, ownership, and results.
  • Companies are seeing a positive correlation between improved digital CX and profitability. Most organizations are still grappling with the challenges of implementing and maintaining a long-term digital CX strategy.
  • How organizations are working to overcome challenges faced and progress forward.

Want to learn more about the state of digital CX today? Download the report here

About Glassbox

Glassbox empowers organizations to create frictionless digital journeys for their customers. Glassbox’s digital experience analytics platform works in real time, across mobile apps and websites, to accelerate customer loyalty and business growth. 

For more information, visit: https://www.glassbox.com/

 
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