AKASA’s Annual Report on Automation

Contributed by AKASA

Automation Becomes a Future-State Mandate

Shifting business dynamics driven by the COVID-19 pandemic in 2020 have intensified the need for automation as organizations face massive financial pressures while abruptly transitioning their teams to remote work. When a hold on elective procedures and other early restrictions were put in place to slow the spread of the virus, many organizations had to furlough staff, operate with reduced capacity, and facilitate new work-from-home arrangements. When demand returned, hospitals and health systems had to bring staff back on campus and pivot operations once again. These challenges have many providers shifting their perspective of automation tools for the revenue cycle from nice-to-haves to future-state mandates. Organizations with robust automation solutions in place to fortify their revenue cycle operations were better able to mitigate the impact of these disruptions on their staff and their bottom line.

Challenges of Deploying New Technologies in a Pandemic

Traditional approaches to deploying automation or other technology tools typically require consultants to shadow employees to document workflows and processes. The new work-from-home environment and social distancing requirements for staff working on-site significantly limited the ability to shadow staff. As a result, implementation timelines slowed or projects were paused altogether, especially for solutions that rely on tandem work with consultants to develop and maintain them. As a result, revenue cycle leaders are prioritizing the ability of technology partners to deploy their solutions rapidly and entirely remotely.

Read the full report here

About AKASA

Be a Better Steward of the Healthcare Dollar

AKASA has pioneered Unified Automation™ to provide health systems with a single solution to efficiently, accurately, and autonomously navigate the complex state of medical reimbursement in the United States, enabling health systems to decrease their cost of care and be better stewards of the healthcare dollar. They evaluated modern automation approaches from some of the most complex domains in the world, and we derived core principles – like the best ways to monitor existing workflows, learn from workflows at scale and quickly adapt to change. They then built proprietary technology from the ground up to apply these core principles to the unique challenges of healthcare revenue cycle management. Unified Automation™ offers revenue cycle leaders at health systems and providers of all sizes a powerful new tool for doing more with less. Unified Automation™ can help restore trust in healthcare, by bringing together the best of people, data, and technology to address financial complexity in the U.S. healthcare system. Go here for more information.