What’s New in Healthcare with Janell Pittman, CMO & CDO of MercyOne

  • By Emily French
  • in
  • on December 16, 2020

The healthcare landscape is constantly evolving over the course of the pandemic, and healthcare providers are tasked with making life-saving innovations faster than ever before. We reached out to our member and recent panelist Janell Pittman, who is the CMO & CDO of MercyOne hospital network. She sheds light on what’s new in healthcare, how she’s planning for the long winter and fills us in on how COVID-19 changed her organization.

If you’re interested in joining the discussion at our next healthcare assembly, go here to RSVP for our Healthcare Payers & Providers Assembly on April 20-21, 2021!

Q: Has your organization made the transition to telehealth? If so, was the platform in place prior to the pandemic, or developed as a result?

JP: Yes. One platform was in place prior and we added another as a result. We went from 200 telehealth visits a week to 8,000 telehealth visits a week at our max (so far).

Q: How important is face-to-face patient care to your current practice?

JP: Very important. We believe long term our differentiator will be combining various access points into a seamless experience.

Q: We’ve seen the healthcare space dramatically evolve over the course of the pandemic. How are you preparing for what’s expected to be a long winter?

JP: We have the foundations set for the winter with the largest challenge requiring ongoing action being staffing. We are focused on preparing for para-COVID and post COVID success.

Q: With an influx of data on both the provider and payer sides, what’s your strategy for determining what data is useful and how it can improve patient experience?
JP: We are working to scale a solution aggregating inputs.

Q: What makes experience design so critical for healthcare companies, and how do you define a “better experience”?
JP: Radical convenience and personalization. Culture is critical!

Q: How has your organization changed since the start of the pandemic?
JP: More agile, more focused on support of our colleagues and better able to prioritize.

Q: How has continued education affected your professional growth?
JP: Keeping me continuously aware of ways to be a better leader and marketer so I can impact MercyOne’s Mission.

Q: What value have you gained from working with The Millennium Alliance?
JP: I’ve made connections to peers from across the country!

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PUBLISHED BY Emily French

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