Healthcare
How McDonald’s is Taking a Strategic Approach Towards Managing Healthcare with Hello Heart
The healthcare landscape is constantly evolving over the course of the pandemic, and healthcare providers are tasked with making life-saving innovations faster than ever before. We reached out to our member and recent panelist Janell Pittman, who is the CMO & CDO of MercyOne hospital network. She sheds light on what’s new in healthcare, how she’s planning for the long winter and fills us in on how COVID-19 changed her organization.
If you’re interested in joining the discussion at our next healthcare assembly, go here to RSVP for our Healthcare Payers & Providers Assembly on April 20-21, 2021!
Q: Has your organization made the transition to telehealth? If so, was the platform in place prior to the pandemic, or developed as a result?
JP: Yes. One platform was in place prior and we added another as a result. We went from 200 telehealth visits a week to 8,000 telehealth visits a week at our max (so far).
Q: How important is face-to-face patient care to your current practice?
JP: Very important. We believe long term our differentiator will be combining various access points into a seamless experience.
Q: We’ve seen the healthcare space dramatically evolve over the course of the pandemic. How are you preparing for what’s expected to be a long winter?
JP: We have the foundations set for the winter with the largest challenge requiring ongoing action being staffing. We are focused on preparing for para-COVID and post COVID success.
Q: With an influx of data on both the provider and payer sides, what’s your strategy for determining what data is useful and how it can improve patient experience?
JP: We are working to scale a solution aggregating inputs.
Q: What makes experience design so critical for healthcare companies, and how do you define a “better experience”?
JP: Radical convenience and personalization. Culture is critical!
Q: How has your organization changed since the start of the pandemic?
JP: More agile, more focused on support of our colleagues and better able to prioritize.
Q: How has continued education affected your professional growth?
JP: Keeping me continuously aware of ways to be a better leader and marketer so I can impact MercyOne’s Mission.
Q: What value have you gained from working with The Millennium Alliance?
JP: I’ve made connections to peers from across the country!
Leave a Reply
Looking for Something?
Recent Posts
How McDonald’s is Taking a Strategic Approach Towards Managing Healthcare with Hello Heart Read more
Making Healthcare Feel Human with Holon Solutions Read more
#MillenniumLive: Exploring Healthcare Communication with the Founders of Conversational Texting with Drips Read more
PUBLISHED BY Emily French
Become a Guest
Contributor
Contributor
Do you have content that you feel will
resonate with our audience? We'd love to
welcome you as a guest contributor!
Contact Digital Diary Lovin’ Digital
Diary?
Diary?
Premium content to our readers
interested in all things business.
Subscribe Now Check Us Out!
Millennium Membership offers Fortune 1000 C-Level executives, leading public sector/government officials, and thought leaders across a variety of disciplines unique and exclusive opportunities to meet their peers, understand industry developments, and receive introductions to new technology and service advancements to help grow their career and overall company value.
About Millenium Alliance 
About Digital Diary
The go-to source for all things digital transformation.
Launched in 2017, Digital Diary was created to provide premium content to our members interested in executive education and business transformation. With C-Suite executive and top academic contributors, interviews with industry leaders, and digital transformation insights from technology experts, Digital Diary has all of the professional development tools you need to stay ahead of the curve.
Meaningful Opportunities
Leadership skills at every level
We are dedicated to distributing meaningful opportunities for our reader to increase their personal knowledge, simplify business initiatives, and to have the right information to build their capabilities and leadership skills at every level.
Millennium Alliance Membership
In the midst of disruption across all industries, our members are given the tools they need to digitally transform their organizations.
What does it mean to be a
Millennium Member?
Joining Mill All is an opportunity unlike any other to connect with the best professionals in your industry and be a part of a community to become the best leader you can be.
Millennium Member?
Interested in Learning More?
Reach out to us or
keep learning
keep learning
Check Out Our Events
Check Out Our Community Dinners
Check Out Digital Diary
