Financial Services , Marketing , Retail
Our partners at Care Analysis aim to improve cost and quality of care at healthcare facilities, which ultimately increases patient satisfaction. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores are typically used as indicators of patient satisfaction and are closely tied to reimbursement rates for facilities. The Care Analysis platform was built to bridge this gap so that facilities can understand and balance cost analysis and patient satisfaction in real-time. This is why, when an Acute Care facility was seeking a solution to improve patient satisfaction scores by implementing data-driven decisions, they partnered with Care Analysis. This white paper explores how the Care Analysis platform enabled the facility to identify areas for improvement and to enact data-driven decisions, which ultimately resulted in the improvement of patient response times. Using the advanced analytics provided by the Care Analysis platform and reviewing HCAHPS scores, the facility was able to pinpoint significant delays in patient response performance. The facility was then able to confidently set clinical improvement initiatives to adjust clinical workflows. The study was conducted over the course of 10 months through the collection of various data used to evaluate progress towards the facility’s goal of achieving a patient response time of under 5 minutes, 85% of the time. The results over this time period indicate steady progress towards their target and their significantly increased HCAHPS scores.
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