The Geek Squad Effect: Cutting Patient Activation Time in Half with Best Buy Health

  • By Paige Russo
  • in
  • on December 1, 2023

Contributed by Best Buy Health

In order to ensure prompt access to care at home, Geisinger and our partners at Best Buy Health deployed specially trained Geek Squad Agents to deliver, install, and educate patients about remote care management devices in a program that has already served more than 300 Geisinger patients.

With Geek Squad’s technical expertise and customer-centric approach, this initiative resulted in a 50% reduction in the time from admission into the chronic care at home program to when device set up is completed and the Geisinger care team can begin monitoring the patient remotely.

Key Results: 

  • 50% Faster time in activation.
  • 19% Improvement in patient wearable adherence.
  • 18% Reduction in technical issues reported.
  • 20% increase in patient NPS scores.

Read the full report here.

About Best Buy Health

Best Buy Health aims to enrich and save lives through technology and meaningful connections. Their strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians. Today, over a million people are using Best Buy Health technology. When you join Best Buy Health, you will have an opportunity to do something meaningful.

To learn more, visit

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