CX leaders understand the speed, flexibility, and overall agility that cloud services can bring to their CX strategies. But many see only one solution to the challenges they’re facing: Rip and replace the entire contact center infrastructure. They often delay pulling the trigger for months or years because they know such a massive transformation will be very disruptive. There is a less-disruptive solution for on-premises contact center platforms. Some providers offer an over-the-top technology platform that allows companies to quickly develop, integrate, and host CX apps, and allow Contact Centers to maintain control and security of their solution.
This e-Book from our partners at Intelepeer sets out a path towards innovation, including how to incorporate omni-channel automation, AI, and analytics.
Rhonda Vetere, Former CIO & CTO of Estée Lauder & Herbalife, Returns as Keynote Speaker for our Digital Enterprise CIO & Data Transformation Assembly! Read more
Olivia Troye, Former White House Homeland Security Advisor to VP Pence, Keynotes Our Transformational CISO Assembly! Read more
Intelligent Workforce Management: What HR Leaders Need to Know with Legion Read more
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