This week on #MillenniumLive, we talk Business Transformation with Sutherland’s Design Partner, Avery Earwood. Sutherland takes businesses’ complex processes and breaks them apart into their component pieces, then they put them together better, faster, stronger & cheaper than they ever were before. In today’s innovation economy, they stand out from their competitors with a high-touch, human-centric solution with a heavy focus on the customer experience.
Avery touches on the emerging importance of automation in business, especially in the more redundant and repetitive processes that take away time from the pressing knowledge-work that leaders thrive in. He also expands on the symbiotic relationship between both the patient and workforce experience given consumers increasing expectations and desire for convenience.
Full video interview available here
Full podcast epsiode available here
About Sutherland
Sutherland is a process transformation company focused on helping companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, they’re experts in reengineering process.
Sutherland designs exceptional customer experiences for the digital age, by deconstructing your business processes, rethinking, rebuilding, and delivering them back smarter, more efficient and more effective than before.
They’re the people behind the screens, the clicks, the voice commands and all the points in-between where customers connect with your business. At Sutherland, people and process come together.
To learn more, visit them at www.sutherlandglobal.com.
