Over the last decade, telehealth surged — accelerated by necessity, adopted at scale, and then challenged to prove its staying power. Many organizations discovered that access alone isn’t transformation. The promise was there — but the operational model often wasn’t. So what does it actually take to move from episodic telehealth to a truly virtual-first care model? On this episode Millennium Live podcast, we’re joined by Michael Dalton, Founder and CEO of Ovatient — a “virtual-first,” purpose-built platform for health systems and health plans, and anchored deeply in integrated clinical and technology infrastructure. In today’s episode, we’ll explore:
- What “virtual-first” really means operationally — and how continuity, escalation, and longitudinal care are designed into the model rather than left to chance.
- Why health plan executives should care about a virtual-first model anchored to local health systems.
- The measurable outcomes that matter to both health systems and health plans — and how success is defined.
- A real patient story that illustrates continuity — without the frustration of being bounced between disconnected providers.
This episode is packed with insights for healthcare executives who care about aligning incentives, strengthening local health systems, and building virtual care that actually integrates, then you’re in the right place.
Listen on Spotify, Apple Podcasts, and Amazon Music.
About Ovatient
If your organization wants to unlock new opportunities to improve health outcomes, reduce costs and more deeply engage with patients, the answer is Ovatient.
Ovatient offers a new approach to virtual care.
Our virtual-first solution is built on Epic, providing high-quality virtual care that seamlessly connects patients to trusted providers and health systems, including in-person care or follow-up when they need it. We prioritize care coordination and integration to deliver high-quality, connected care for patients and providers, no matter where they are.
Learn more at www.ovatient.com
