As the vaccine rollout continues in the United States, scheduling has proven to be a challenge for healthcare organizations as systems are overwhelmed by demand. That’s why our partners at IntelePeer have created an automated vaccine scheduling solution. A bi-lingual self-service hotline pre-screens and collects pre-registration information from callers before they are placed on a call to schedule an appointment. The solution has already been deployed and is ready to be implemented on a wider scale. As the demand for vaccinations become more urgent, Intelepeer’s solution will be critical in eliminating the website crashes and dropped calls that result from inundated systems.
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