Individual Recognition and Accountability Leads to an Early Indicator of HCAHPS

  • By Elizabeth Radziul
  • in
  • on December 10, 2020

Healthcare organizations work tirelessly to impact and improve patient experience, constantly reviewing feedback, and analyzing data to drive meaningful change. While much can be affected through traditional standardized data, there is a struggle to understand accountability and impact on an individual and real-time level. Research shows a patient may interact with 50 nurses, physicians, and support staff across multiple disciplines, making it difficult to identify areas of improvement when faced with generalized, delayed feedback. This case study examines how the real-time, individualized data in Wambi, the first and only real-time engagement and recognition system that includes all key stakeholders in healthcare including patients, clinicians, healthcare staff, and leaders, creates transparency into these individual experiences and has been shown to be an early indicator of the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) results in key communication domains, and in fact that Wambi’s patient review questions directly correlated with a hospital’s 5-10% improvement.

Read the case study from our partners at Wambi here

Leave a Reply

PUBLISHED BY Elizabeth Radziul

View all posts by Elizabeth Radziul

Related Posts

#MillenniumLive , CMO , Retail

Research Analyst Ian Bruce Joins Our CMO & Retail Assembly!

We have big news to share – our final Transformational CMO & Retail Virtual Assembly for 2021 will feature Forrester Research! Ian Bruce, Vice President & Principal Analyst at the leading global research and advisory firm will share his exclusive insights gained over the course of 2021. His research has a special focus on how […]

#MillenniumLive , Healthcare

#MillenniumLive with Paul Ginsburg on Consumer-driven Healthcare

This week on #MillenniumLive, our Co-Founder Alex Sobol sits down with Paul Ginsburg, PhD, Professor and Director of Public Policy at USC Schaeffer Center. Ginsburg explores his roots: from growing up in New York City, to discovering his passion for academia, and his special interests in health policy, healthcare financing, and delivery. Ginsburg also shares […]

CIO , Data , Retail

Jose Arrieta Keynotes Our Digital Enterprise and Data Transformation Assembly!

Our Digital Enterprise and Data Transformation Virtual Assembly in November will feature Jose Arrieta, Former Chief Information Officer and Chief Data Officer at HHS as our keynote speaker! In his last three years at HHS, he oversaw $6.3B in IT investments, $800B in grants, and $26B in Federal contracts while providing cybersecurity solutions for 174,000 […]

CMO

Is Remote Work Killing Creativity and Innovation? David Sable Shares His Thoughts

As originally published by David Sable on LinkedIn. Subscribe to the newsletter! Last week I sat in a room with a few young entrepreneurs and brainstormed. It was the first time we had all been together, in person, ever. After an hour of incredible creative productivity….sharing ideas….building on them….evaluating and starting again….the unanimous decision was […]

Lovin’ Digital Diary?

Premium content to our readers interested in all things business.

Check Us Out!

Millennium Membership offers Fortune 1000 C-Level executives, leading public sector/government officials, and thought leaders across a variety of disciplines unique and exclusive opportunities to meet their peers, understand industry developments, and receive introductions to new technology and service advancements to help grow their career and overall company value.

About Millenium Alliance Next

About Digital Diary

Created to provide premium content to our readers interested in all things business.

Launched in 2017, Digital Diary was created to provide premium content to our readers interested in all things business. With our blogs catered to deliver the top news stories, trends, and interviews from across all industries.

Read all story Next

Millennium Alliance Membership

Learn More Next

What does it mean to be a Millennium Member? In the midst of the constant disruption across all industries, our members are given the tools they need to digitally transform their organizations and become the best leaders they can be. Millennium Members are provided the exclusive opportunity to attend our 40+ intimate in person and virtual Assemblies, take part in industry-leading Executive Education sessions conducted by the nation’s leading academic institutions, business leaders, and technology providers and receive industry leading content through our Digital Diary Platform as well as the rapidly growing #MillenniumLive Podcast Series.