Did you know that patients have to wait, on average, 24 days to schedule an appointment with a doctor in 15 major US cities? Consequently, 61% of patients agree that they would switch providers just to get a faster appointment. The digital customer experience faces consumer expectations like never before thanks to standards set by the Amazons on the world, and the patient experience is no exception to this. SCI Solutions found that according to research, 77% of patients conduct an online search and read reviews before making an appointment with a physician, which means that most consumers’ first impressions are occurring online. As a result, the healthcare industry as a whole demands a better digital patient experience, especially with increasing out-of-pocket costs running the risk of patients switching service providers. For this reason, it’s imperative that your virtual front door offers a welcoming, convenient experience that can both acquire and retain a customer base.
SCI Solutions’ latest whitepaper outlines how to achieve success with your digital customer experience, emphasizing a comprehensive view of the patient experience that encompasses every touchpoint across the system as a whole. In 5 objectives, SCI Solutions answers how to build an effective digital patient engagement strategy that addresses patient acquisition, intake and conversion, care coordination, and retention.
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