How to Approach your Virtual Front Door for the Digital Patient Experience

  • By Emily French
  • in
  • on September 16, 2019

Did you know that patients have to wait, on average, 24 days to schedule an appointment with a doctor in 15 major US cities? Consequently, 61% of patients agree that they would switch providers just to get a faster appointment. The digital customer experience faces consumer expectations like never before thanks to standards set by the Amazons on the world, and the patient experience is no exception to this. SCI Solutions found that according to research, 77% of patients conduct an online search and read reviews before making an appointment with a physician, which means that most consumers’ first impressions are occurring online. As a result, the healthcare industry as a whole demands a better digital patient experience, especially with increasing out-of-pocket costs running the risk of patients switching service providers. For this reason, it’s imperative that your virtual front door offers a welcoming, convenient experience that can both acquire and retain a customer base. 

SCI Solutions’ latest whitepaper outlines how to achieve success with your digital customer experience, emphasizing a comprehensive view of the patient experience that encompasses every touchpoint across the system as a whole. In 5 objectives, SCI Solutions answers how to build an effective digital patient engagement strategy that addresses patient acquisition, intake and conversion, care coordination, and retention. 

Click here for exclusive access to the full whitepaper!

Leave a Reply
PUBLISHED BY Emily French

View all posts by Emily French

Related Posts
#MillenniumLive Making Ordinary Customer Experiences Extraordinary

#MillenniumLive , Customer Experience , Podcast

#MillenniumLive Making Ordinary Customer Experiences Extraordinary
How SoFi Drives New User Acquisition with Slickdeals

Financial Services , Marketing , Retail

How SoFi Drives New User Acquisition with Slickdeals
#MillenniumLive on Healthcare in America with Dr. Jonathan Gruber

#MillenniumLive , Healthcare , Podcast

#MillenniumLive on Healthcare in America with Dr. Jonathan Gruber
Optimizing Your Web Experience with Glassbox

CMO , Digital

Optimizing Your Web Experience with Glassbox
Looking to
Sponsor?

Reach thousands of C-Level
Executives every month.

Next Request More Information
Become a Guest
Contributor

Do you have content that you feel will
resonate with our audience? We'd love to
welcome you as a guest contributor!

Next Contact Digital Diary
Lovin’ Digital
Diary?

Premium content to our readers
interested in all things business.

Next Subscribe Now
Check Us Out!

Millennium Membership offers Fortune 1000 C-Level executives, leading public sector/government officials, and thought leaders across a variety of disciplines unique and exclusive opportunities to meet their peers, understand industry developments, and receive introductions to new technology and service advancements to help grow their career and overall company value.

Next About Millenium Alliance
team
About Digital Diary
The go-to source for all things digital transformation.

Launched in 2017, Digital Diary was created to provide premium content to our members interested in executive education and business transformation. With C-Suite executive and top academic contributors, interviews with industry leaders, and digital transformation insights from technology experts, Digital Diary has all of the professional development tools you need to stay ahead of the curve.

Meaningful Opportunities
Leadership skills at every level

We are dedicated to distributing meaningful opportunities for our reader to increase their personal knowledge, simplify business initiatives, and to have the right information to build their capabilities and leadership skills at every level.

team
Millennium Alliance Membership

In the midst of disruption across all industries, our members are given the tools they need to digitally transform their organizations.

 
What does it mean to be a
Millennium Member?

Joining Mill All is an opportunity unlike any other to connect with the best professionals in your industry and be a part of a community to become the best leader you can be.

50+ Annual Exclusive Invite-Only Assemblies
$1 Billion+ In Business Deals Conducted Annually
47k+ Engaged Members
2k+ Executives From Fortune
500 Companies Attend Each Year
97% Of Members Are VP Level & Above
5k+ Annual 1:1 Networking Meetings

Interested in Learning More?

Reach out to us or
keep learning
arrow Read the Digital Diary
NextConnect with Us