451 Research Survey Uncovers the Positive Benefits of AI and Machine Learning

  • By digitaldiary
  • in ,
  • on September 13, 2018

Congratulations to Millennium Alliance partner 451 Research who today made a very exciting announcement. Read the full press release below.

New York, NY, September 13, 2018 – 451 Research announced its Voice of the Enterprise (VoTE): AI & Machine Learning – Adoption, Drivers and Stakeholders 2018 survey results today that suggest most organizations are adopting or considering adopting machine learning due to its benefits, rather than with the intention to cut people’s jobs.

Despite being new, there is a healthy amount of adoption of these technologies already. Almost 50% of survey respondents have deployed or plan to deploy machine learning in their organizations within the next 12 months. According to Nick Patience, founder and research vice president for software at 451 Research, this paints a more realistic picture of machine learning adoption than is often portrayed.

“Out of many possible benefits we presented to our survey respondents, almost half (49%) cited gaining competitive advantage as the most significant benefit they have received from the technology. Improving the customer experience came a close second, cited by 44% of respondents. Despite all the hype around mass job losses, lowering costs was cited by only a quarter of our survey respondents,” he said. “We think this demonstrates that AI and machine learning is an omni-purpose technology that can bring numerous benefits to organizations, beyond just lowering costs through increased automation.”

Alternatively, respondents say the most significant benefit they have realized or expect to realize are competitive advantages (49%) and an improved user experience for their customers (44%). This seems to indicate that decision-makers care more about the long-term impact that comes from gaining and retaining customers rather than a short-term fix that comes from cutting costs.

There are some barriers, however. When asked “what is your organization’s most significant barrier to using machine learning?” most cited a shortage of skilled resources as the top barrier (36%).

Skilled resources in the context of machine learning usually means data science skills. And a lack of those skills is reinforced further by the finding that data access and preparation is the second biggest barrier cited by survey respondents.

451 Research expects the lack of skills to gradually decline as a barrier as tools become easier to use and the population of users who can leverage machine learning expands. When all is said and done, organizations large and small will need more personnel to ensure their machine learning deployment brings the business benefits that matter most. To find out more about what respondents believe the macro and micro impact AI and machine learning will have on society and their organizations, check out this blog post by Nick Patience on the 451 Research blog.

About Voice of the Enterprise (VoTE): AI and Machine Learning

This newest VoTE survey research report provides actionable data and insight and a broad, integrated view of enterprise AI/machine learning strategies and initiatives, their underlying business and technology driver, and the nature, pace and direction of AI/machine learning adoption. Data was collected via roughly 550 web-based surveys conducted with IT end-user decision-makers around the world from small, midsize and large enterprises in both private and public sectors. This research includes comprehensive, survey-driven analyst reports with customizable data deliverables. The next survey is planned for delivery in Q4 2019, focused on use cases and benefits for AI and machine learning across many vertical industries.

About 451 Research

451 Research is a leading information technology research and advisory company focusing on technology innovation and market disruption. More than 100 analysts and consultants provide essential insight to more than 1,000 client organizations globally through a combination of syndicated research and data, advisory and go-to-market services, and live events. Founded in 2000 and headquartered in New York, 451 Research is a division of the 451 Group. Learn more and connect with 451 Research on Twitter and LinkedIn.

Leave a Reply

PUBLISHED BY digitaldiary

View all posts by digitaldiary

Related Posts

Security

Protecting Users & Data in the Everywhere Enterprise

How should organizations reinvent themselves to drive transformation in the post- COVID-19 world?  First, we need to understand that the traditional security model was designed for on-premise organizations with a well-defined IT perimeter.  That no longer applies in the perimeter-less world.  Why, because customers are everywhere; workers are everywhere and infrastructure and data are everywhere.  […]

#MillenniumLive with Tellabs on Enterprise Network Design & Deployment

Discover how Tellabs Optical LAN (OLAN) changes how enterprise networks are designed and deployed with the flexibility and efficiency fiber distances offer; all while delivering optimal security and performance. #MillenniumLive is joined by the team at Tellabs: President and CEO Rich Schroder, Vice President of Enterprise Sales Kristen Gonzalez, and Director of System Engineering Operations […]

Digital , Technology

Digital Enterprise Q/A with Upcoming Keynote, Bill Murphy!

Digital Enterprise & Data are playing a larger role in business today than ever before, which is why we’re bringing together technology leaders for 2-days of problem-solving, brainstorming & exclusive access to industry research. On September 30th, our Digital Enterprise & Data Virtual Assembly kicks off with seasoned technology leader Bill Murphy, former Chief Technology […]

Gene McCarthy to Keynote Our Transformational Retail & CMO Assembly!

We are honored to announce Gene McCarthy, Former President & CEO of ASICS, as the featured keynote speaker for our upcoming Transformational Retail & CMO Virtual Assembly. McCarthy has an astonishing track record of digitally transforming brands in the athletic & outdoor space, and he’s held executive-level positions with many of the top players in […]

Lovin’ Digital Diary?

Premium content to our readers interested in all things business.

Check Us Out!

Millennium Membership offers Fortune 1000 C-Level executives, leading public sector/government officials, and thought leaders across a variety of disciplines unique and exclusive opportunities to meet their peers, understand industry developments, and receive introductions to new technology and service advancements to help grow their career and overall company value.

About Millenium Alliance Next

About Digital Diary

Created to provide premium content to our readers interested in all things business.

Launched in 2017, Digital Diary was created to provide premium content to our readers interested in all things business. With our blogs catered to deliver the top news stories, trends, and interviews from across all industries.

Read all story Next

Interested in Millennium Membership?
Find out if you qualify here.

arrow