451 Research Survey Uncovers the Positive Benefits of AI and Machine Learning

  • By digitaldiary
  • in ,
  • on September 13, 2018

Congratulations to Millennium Alliance partner 451 Research who today made a very exciting announcement. Read the full press release below.

New York, NY, September 13, 2018 – 451 Research announced its Voice of the Enterprise (VoTE): AI & Machine Learning – Adoption, Drivers and Stakeholders 2018 survey results today that suggest most organizations are adopting or considering adopting machine learning due to its benefits, rather than with the intention to cut people’s jobs.

Despite being new, there is a healthy amount of adoption of these technologies already. Almost 50% of survey respondents have deployed or plan to deploy machine learning in their organizations within the next 12 months. According to Nick Patience, founder and research vice president for software at 451 Research, this paints a more realistic picture of machine learning adoption than is often portrayed.

“Out of many possible benefits we presented to our survey respondents, almost half (49%) cited gaining competitive advantage as the most significant benefit they have received from the technology. Improving the customer experience came a close second, cited by 44% of respondents. Despite all the hype around mass job losses, lowering costs was cited by only a quarter of our survey respondents,” he said. “We think this demonstrates that AI and machine learning is an omni-purpose technology that can bring numerous benefits to organizations, beyond just lowering costs through increased automation.”

Alternatively, respondents say the most significant benefit they have realized or expect to realize are competitive advantages (49%) and an improved user experience for their customers (44%). This seems to indicate that decision-makers care more about the long-term impact that comes from gaining and retaining customers rather than a short-term fix that comes from cutting costs.

There are some barriers, however. When asked “what is your organization’s most significant barrier to using machine learning?” most cited a shortage of skilled resources as the top barrier (36%).

Skilled resources in the context of machine learning usually means data science skills. And a lack of those skills is reinforced further by the finding that data access and preparation is the second biggest barrier cited by survey respondents.

451 Research expects the lack of skills to gradually decline as a barrier as tools become easier to use and the population of users who can leverage machine learning expands. When all is said and done, organizations large and small will need more personnel to ensure their machine learning deployment brings the business benefits that matter most. To find out more about what respondents believe the macro and micro impact AI and machine learning will have on society and their organizations, check out this blog post by Nick Patience on the 451 Research blog.

About Voice of the Enterprise (VoTE): AI and Machine Learning

This newest VoTE survey research report provides actionable data and insight and a broad, integrated view of enterprise AI/machine learning strategies and initiatives, their underlying business and technology driver, and the nature, pace and direction of AI/machine learning adoption. Data was collected via roughly 550 web-based surveys conducted with IT end-user decision-makers around the world from small, midsize and large enterprises in both private and public sectors. This research includes comprehensive, survey-driven analyst reports with customizable data deliverables. The next survey is planned for delivery in Q4 2019, focused on use cases and benefits for AI and machine learning across many vertical industries.

About 451 Research

451 Research is a leading information technology research and advisory company focusing on technology innovation and market disruption. More than 100 analysts and consultants provide essential insight to more than 1,000 client organizations globally through a combination of syndicated research and data, advisory and go-to-market services, and live events. Founded in 2000 and headquartered in New York, 451 Research is a division of the 451 Group. Learn more and connect with 451 Research on Twitter and LinkedIn.

Leave a Reply

PUBLISHED BY digitaldiary

View all posts by digitaldiary

Related Posts

#MillenniumLive , Technology

#MillenniumLive with Suzette Kent, Former CIO of the US Government

We have a very special #MillenniumLive episode for this week. Our Co-Founder, Alex Sobol, had the opportunity to interview our upcoming Digital Enterprise CIO & Data Keynote Speaker, Suzette Kent, on becoming the US Government’s first female CIO. Kent shares her wisdom on a number of topics, such as building the US technical workforce, digital […]

#MillenniumLive , Healthcare , Podcast

#MillenniumLive Talks Technology Trends with Healthgrades

#MillenniumLive is joined by Chris Catallo, Chief Business Development Officer at Healthgrades for a discussion on data and technology trends within healthcare. He explains how Healthgrades takes a platform approach for better connectivity between consumers and provider. He also touches on the utilization of predictive models to better engage consumers, as well as other ways technology […]

Security

David Sable Asks, “Are We Prepared to Protect Ourselves Against the Next Great Hack?”

As originally published by David Sable on Linkedin. Subscribe to the newsletter! 2017 was an epic year for cybersecurity disaster. It also marked a turning point in hacking. No longer were the targets individual corporations that fell victim to relentless attacks that ultimately breached even the most up-to-date security walls, or the sneak intrusions via holes […]

Digital , Marketing

Say Goodbye to Third Party Cookies: Digital Marketing in 2021

The time is finally here: 2021 is the year that Google Chrome’s ban on third-party cookies will begin to take effect. The popular search engine announced in early 2020 that it would slowly phase out the feature, disappearing completely by 2022. Google is the latest browser to make this change, following in the footsteps of […]

Lovin’ Digital Diary?

Premium content to our readers interested in all things business.

Check Us Out!

Millennium Membership offers Fortune 1000 C-Level executives, leading public sector/government officials, and thought leaders across a variety of disciplines unique and exclusive opportunities to meet their peers, understand industry developments, and receive introductions to new technology and service advancements to help grow their career and overall company value.

About Millenium Alliance Next

About Digital Diary

Created to provide premium content to our readers interested in all things business.

Launched in 2017, Digital Diary was created to provide premium content to our readers interested in all things business. With our blogs catered to deliver the top news stories, trends, and interviews from across all industries.

Read all story Next

Interested in Millennium Membership?
Find out if you qualify here.

arrow