With consumer demands evolving at a rapid pace in today’s innovation economy, we have decided to gather a select group of 15 top Technology business leaders from forward-thinking brands to participate in open format discussions about evolving challenges to increase customer loyalty.
- Strategically curating like-minded leaders in a relaxed but focused manner
- Creating an environment conducive for you to establish powerful connections
- Identifying new opportunities to ensure your brand sustains its competitive advantage
During the Dinner you will participate in an interactive roundtable discussion of your choosing. Below are the topics:
- 1 Using digital transformation to increase customer loyalty
- 2 Reducing call volumes and average handle times through digital assistants and automation
- 3 Unlocking operational insights with Design Thinking
- Cocktails & Networking
- Welcome Address
- Dinner and Roundtable Discussion
- Dessert and Closing Remarks
Sutherland is a process transformation company focused on helping companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in reengineering process.
We design exceptional customer experiences for the digital age, by deconstructing your business processes, rethinking, rebuilding, and delivering them back smarter, more efficient and more effective than before.
We’re the people behind the screens, the clicks, the voice commands and all the points in-between where customers connect with your business. At Sutherland, we’re where people and process come together.