We are delighted to welcome a great partner with mission to end bad customer service by empowering enterprises with a modern AI-powered contact center platform to improve customer experiences, increase efficiency, and grow revenue. Shannon Flanagan, VP & GM of Retail & Consumer Goods at Talkdesk, joins the podcast with a passion and a ton of experience multifaceted aspects of the retail industry. Shannon is very familiar in delivering exceptional customer experiences and how to develop an operating model to make happen. She discusses the many ways Talkdesk helps organizations deliver modern customer service that drives business growth and improves the bottom line. Tune into this episode learn more about how modern customer service is the edge your business needs.

Listen on Spotify, Apple, Amazon Music, and Google Podcasts.

About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Their automation-first customer experience solutions optimize their customers’ most critical customer service processes. Talkdesk’s speed of innovation, vertical expertise, and global footprint reflect their commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

To learn more visit www.talkdesk.com.