#MillenniumLive: Measuring the Success of Customer Service Investments

By Paige Russo
in #MillenniumLive, Customer Experience, Marketing, Podcast, Retail
on July 10, 2023

We are delighted to welcome a great partner with mission to end bad customer service by empowering enterprises with a modern AI-powered contact center platform to improve customer experiences, increase efficiency, and grow revenue. Shannon Flanagan, VP & GM of Retail & Consumer Goods at Talkdesk, joins the podcast with a passion and a ton of experience multifaceted aspects of the retail industry. Shannon is very familiar in delivering exceptional customer experiences and how to develop an operating model to make happen. She discusses the many ways Talkdesk helps organizations deliver modern customer service that drives business growth and improves the bottom line. Tune into this episode learn more about how modern customer service is the edge your business needs.

Listen on Spotify, Apple, Amazon Music, and Google Podcasts.

About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Their automation-first customer experience solutions optimize their customers’ most critical customer service processes. Talkdesk’s speed of innovation, vertical expertise, and global footprint reflect their commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

To learn more visit www.talkdesk.com.

Looking for Something?

Recent Posts

#MillenniumLive: Innovation at the Core: How Mindray is Making Healthcare More Accessible Read more

#MillenniumLive: Execution Excellence & The Future of Sales with Accord Read more

#MillenniumLive: Healthcare That Works: Innovation, Trust, and Patient-Centered Simplicity with KLAS Research Read more

The Millennium Alliance Continues To Give Back Through Its Charitable Initiative The Millennium Mission Read more

PUBLISHED BY Paige Russo

View all posts by Paige Russo

2025 Email Deliverability Benchmark Report with Validity

Looking to
Sponsor?

Reach thousands of C-Level
Executives every month.

Request More Information

Become a Guest
Contributor

Do you have content that you feel will
resonate with our audience? We'd love to
welcome you as a guest contributor!

Contact Digital Diary

Lovin’ Digital
Diary?

Premium content to our readers
interested in all things business.

Subscribe Now

▶

Check Us Out!

Millennium Membership offers Fortune 1000 C-Level executives, leading public sector/government officials, and thought leaders across a variety of disciplines unique and exclusive opportunities to meet their peers, understand industry developments, and receive introductions to new technology and service advancements to help grow their career and overall company value.

About Millennium Alliance

▶

About Digital Diary

The go-to source for all things digital transformation.

Launched in 2017, Digital Diary was created to provide premium content to our members interested in executive education and business transformation. With C-Suite executive and top academic contributors, interviews with industry leaders, and digital transformation insights from technology experts, Digital Diary has all of the professional development tools you need to stay ahead of the curve.

Meaningful Opportunities

Leadership skills at every level

We are dedicated to distributing meaningful opportunities for our reader to increase their personal knowledge, simplify business initiatives, and to have the right information to build their capabilities and leadership skills at every level.

Millennium Alliance Membership

In the midst of disruption across all industries, our members are given the tools they need to digitally transform their enterprises.

Learn More

What does it mean to be a
Millennium Member?

Joining Mill-All is an opportunity unlike any other to connect with the best professionals in your industry and be a part of a community to become the best leader you can be.