Jim Merlino, Chief Clinical Transformation Officer at Cleveland Clinic Keynotes Our Healthcare Providers Transformation Assembly!

The Millennium Alliance is excited to announce Jim Merlino, Chief Clinical Transformation Officer at Cleveland Clinic will keynote our Healthcare Providers Transformation Assembly at the Palmer House in Chicago June 20-21st!

Interested in joining this Assembly? Click here to request an invite.

About Jim Merlino

James Merlino is responsible for helping to forge the head of Cleveland Clinic’s performance, assisting their vision to become the best place to receive care. Dr. Merlino oversees Enterprise Safety and Quality, the Office of Patient Experience and Continuous Improvement.

With over 30 years of healthcare experience, Dr. Merlino rejoined Cleveland Clinic in December 2019 following nearly five years at Press Ganey. At Press Ganey he served as President and Chief Medical Officer of the strategic consulting division since 2015, and in 2018, he took on the expanded role of Chief Transformation Officer at Press Ganey. He led the development of an integrated organizational strategy to help define patient experience to include safe, high-quality, patient-centered care situated on a foundation of an aligned and engaged healthcare culture.

Dr. Merlino has led C-suite strategic sessions with more than 70 of the largest and most successful healthcare organizations in the United States, and regularly coached CEOs, C-suite leaders and healthcare boards on healthcare strategy. Prior to joining Press Ganey, Dr. Merlino served as Chief Experience Officer and Associate Chief of Staff at Cleveland Clinic, as well as a practicing staff colorectal surgeon in the Digestive Disease and Surgery Institute.

Recognized as an expert in improving the safety, quality, and patient experience, Dr. Merlino is frequently invited to speak on strategies to redefine care around the needs of the patient. In 2013, Dr. Merlino was named to HealthLeaders Magazine’s list of “20 people who make healthcare better,” and has consistently been on Becker’s list of top 50 experts in healthcare safety (including 2020). He has been widely published in academic papers, and in 2014, released his first book, “Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way.” He is an editor of the best-selling safety book “Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare,” released in 2018.

Dr. Merlino earned his bachelor’s degree in business administration from Baldwin-Wallace College and a medical degree from Case Western Reserve University School of Medicine. Dr. Merlino completed his general surgery training at University Hospitals of Cleveland and his colorectal surgery fellowship at Cleveland Clinic.

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