Contributed by Drips

According to our partners at Drips, in February 2024, the Federal Communications Commission (FCC) adopted new consumer protections under the TCPA. The goal of the changes is to make it easier for consumers to revoke consent for unwanted robocalls and automated texts. Read more to find out three key TCPA changes that organizations need to consider, and what you can do to take action on these new outreach regulations.

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About Drips

Envision a healthcare communications approach where every member feels heard and valued, and where proactive interactions lead to strong, meaningful relationships. This is the vision Drips turns into reality.

Traditional payer outreach methods are growing increasingly ineffective. Most members don’t answer the phone. Email and push notifications get lost in the flood of impersonal messages.

Drips solves this problem with a proactive engagement approach, improving outcomes at critical points in a member’s journey.

By leveraging our proprietary conversational AI model, Drips enables members to interact with their health plan on their terms through SMS, calls, and Visual Voicemail. Drips improves member engagement, leading to higher enrollment, retention, participation in care programs, and star ratings.

In partnership with our clients, we meticulously develop, manage, and fine-tune these AI-powered campaigns. Additionally, our commitment to compliance with TCPA, HIPAA, and other communication guidelines is unwavering, helping our clients meet both state and federal requirements.

Learn more at drips.com.