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Gerri Martin-Flickinger, Executive Vice President & Chief Technology Officer at Starbucks sits down with Millennium to discuss what’s happening at Starbucks, the technology that’s leading innovation, and goals for next year. As CTO, Gerri is responsible for technology strategies and teams that enable Starbucks to connect with its customers worldwide.
About Gerri Martin-Flickinger
As executive vice president and CTO, Gerri Martin-Flickinger leads the global technology organization at Starbucks. She is the passionate leader behind the technology strategy that plays a critical part in propelling the Starbucks Mission forward—empowering partners and delighting customers, globally.
Upon joining Starbucks in 2015, Gerri led Starbucks Technology through a transformation into a best-in-class retail technology organization. Her globally respected team of technologists develops and enables industry-leading innovations including mobile order and pay, voice ordering, and social gifting. Her leadership helped establish a world-class data and analytics platform, enabling one of the first large-scale machine learning and personalization systems, Deep Brew. She and her team also modernized key business-critical platforms, unlocking iterative innovations at scale such as workforce management, supply chain planning, and store operation improvements. Her Starbucks Technology teams are known for their thought leadership; deep partnership with business teams; inspired use of emerging technologies such as AI, blockchain, AR/VR, and IoT automation; and well-architected, secure solutions.
Prior to joining Starbucks, Gerri was senior vice president and CIO at Adobe, where she led portions of their technology transformation to a cloud-based, subscription-services business. Before Adobe, she served as CIO of Verisign, MacAfee, and Network Associates and held numerous senior leadership roles at Chevron, where she began her career. Her breadth of experiences equips Gerri with broad technology industry insights and deep cybersecurity experience.
In 2015, the Silicon Valley Business Journal Bay Area awarded Gerri with the Judges’ Choice award for her role in Adobe’s successful shift to a cloud-services company. She was also identified as a 2015 CIO Leader by HMG Strategy.
Gerri currently sits on the Charles Schwab Board of Directors and serves as a member of Arizona State University’s Fulton School of Engineering Advisory Board, Sierra Ventures CIO Advisory Board, and the Wall Street Journal CIO Network. Her prior appointments include the Tableau Board of Directors from 2018 to 2019, before its acquisition by Salesforce.
Gerri holds a BS in computer science from Washington State University with honors.
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