CIO , Data
In this webinar, IntelePeer’s Robert Galop and guest speaker, Courtney Munroe Research Vice President, Worldwide Telecommunications Research at IDC discuss how CX-focused companies contact center teams can create the NEW customer experience. They explore industry trends related to business operations and customer experience, the acceleration of digital transformation initiatives and technology platform adoption. They also cover how companies are solving current and future challenges with CPaaS.
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