In order to ensure prompt access to care at home, Geisinger and Best Buy Health deployed specially trained Geek Squad Agents to deliver, install, and educate patients about remote care management devices in a program that has already served more than 300 Geisinger patients.

With Geek Squad’s technical expertise and customer-centric approach, this initiative resulted in a 50% reduction in the time from admission into the chronic care at home program to when device set up is completed and the Geisinger care team can begin monitoring the patient remotely.

Key Results: 

• 50% Faster time in activation.
• 19% Improvement in patient wearbale adherence.
• 18% Reduction in technical issues reported.
• 20% increase in patient NPS scores.