12 Feb, 2018

How Chatbots Are Changing Communication In Healthcare

 -

Technology has made its way to the healthcare industry in many ways over the past few years. A few recent articles sparked my interest in one tool in particular: chatbots. According to Health IT News, chatbots are making a huge plunge in the healthcare industry, and for good reason.

“Chatbots and virtual health assistants may be coming to a hospital near you. As providers look to better engage patients and improve efficiency, many are turning to artificial intelligence to help them succeed.” Healthcare Dive reports.

Chatbots Create Communication

Doctors are turning to chatbots in order to assist in patient outreach. As many healthcare professionals know, communicating with patients can be challenging. Artificial intelligence and technology have pushed digital health initiatives to solve this problem among the sector.

The type of communication that chatbots can help with includes anything from triage to administrative purposes like scheduling appointments. For example, patients are able to speak into chatbots in order to express symptoms, in order to come to a solution for care. This new technology puts patients at the forefront of their own care and allows patient experiences to be as heightened as possible.

Healthcare IT discusses one doctor, in particular, Brett Swenson, who used chatbots specifically to help patients receive flu shots.

“A key example of when his practice used this function was its annual flu initiative. During flu season the practice typically sent out pamphlets and emails to remind patients to get their shots.” Health IT reports.

Chatbot Market In Healthcare

The chatbot market in healthcare is steep. It contains two different bots that produce two different tasks. One bot focuses solely on patient engagement through conversations and other bots focus more on the personalized health assistant side of things.

Healthcare Dive put together a list that exposes examples of current health assistants.

  • Florence acts as a virtual nurse helping patients with medication adherence and maintaining healthcare regimens. It also can help locate specialists and schedule appointments.
  • Eva helps women track their menstrual cycles and pregnancies.
  • Molly — an avatar-based virtual nurse assistant — connects patients with clinical advice to assess their condition and suggest appropriate followup.
  • HealthTap allows people to chat with a doctor and send pictures and copies of lab results to see if a problem requires additional care.
  • Your.MD asks users about symptoms and offers medically approved potential conditions and then makes referrals and schedules appointments.
  • Ada is an AI-powered technology, asking people how they’re feeling and guiding them on next steps.

Taken from Healthcare Dive.

These chatbots give healthcare professionals the chance to interactively communicate with patients, and increase patient engagement, which, is music to most professional’s ears. Chatbots also help ease the workload of doctors in a significant way, by performing basic administrative tasks.

ABOUT DIGITAL HEALTHCARE TRANSFORMATION ASSEMBLY

The future of healthcare is digital. With the FDA providing clarity with the launch of new regulations regarding digital technology in 2018, developers and healthcare industry stakeholders alike are working to transform the patient experience.

The Millennium Alliance is pleased to announce our bi-annual Digital Healthcare Transformation Assembly will be taking place June 11-12, 2018 in Denver. Designed in conjunction with our partners, affiliates, and members to create a unique format in which business leaders can develop new relationships, collaborate with like-minded peers, and learn cutting-edge intelligence to take back home and help tackle the biggest business issues of today.

Download the sponsorship prospectus for more information >>

This is not just another “Digital Healthcare” event. Spaces are reserved for the best in the business. Reserve your seat here!

Trackback URL: https://mill-all.com/blog/2018/02/12/how-chatbots-are-changing-communication-in-healthcare/trackback/