09 Nov, 2017

What Are The Top 5 Priorities Of Leaders In The Healthcare Industry?


As our Healthcare Providers Transformation Assembly rapidly approaches, we sought to find out what the priorities of leaders in North America’s leading health systems are.

Since the future of healthcare is constantly in flux, it is important to have a clear understanding surrounding what the leaders in this industry think should get top precedence. Below are the top 5 priorities that Millennium Members have in the healthcare industry.

Secure And Interoperable Messaging Application

The first priority that healthcare providers have has to do with the exchange of information among all members of the sector. This includes the flow of information between providers and patients, in a transparent and effective way.

“For years, the concept of “interoperability” has been something of a holy grail in the exchange of healthcare information.” Misecure Messages reports. 

The type of information that is most commonly shared in this industry includes patient records, such as medical history, test results and even appointment records. This information is meant to be kept secure while being transferred among different parties. The sharing of this data is not limited to just patients and professionals, but can also be extended to public health agencies, and even the federal government.

Healthcare providers are making it a priority to make sure these messages are secure while being transmitted through digital tools, like SMS texting, which is common.

Discuss Strategies To Overcome Operational Challenges Associated With Telehealth And Strengthen The Bottom Line

Telehealth is a common theme found in healthcare because it umbrellas a wide variety of technologies in order to address different components of the sector, like medical, health or education services.

Healthcare providers find combating telehealth as a top priority, especially overcoming the challenges that come with this trend. In simplest terms, telehealth is a way of delivering health and information through technology. This information can deal with patient care, like diagnosis or treatment methods, and even care management.

“Telehealth facilitates patient self-management and caregiver support for patients and includes synchronous interactions and asynchronous store and forward transfers,CCHP reports.

The key components of telehealth can bring some challenges to the healthcare sector, which is why addressing this is important for healthcare providers. Some of the challenges include misdiagnosis, utilization and the margin, which is why providers want to find the bottom line.

Secure Communication And Collaboration In The HC Market

The common theme that has been found in the priorities of healthcare providers is security. For the third priority, providers seek to find secure communication and collaboration in the sector.

Social collaboration, and communication, brings a new dimension to health care as it offers a medium to be used by the public, patients, and health professionals to communicate about health issues with the possibility of potentially improving health outcomes.

Dr. Anne Morehead, PhD, MSc from the University of Ulster, on her systematic review of social media for health communication – Jive Software reports 

Having a secure collaboration platform among healthcare professionals is crucial for the protection of patient data as well as an effective and reliable workforce. As digital tools become more prevalent in this industry, the concern for security is increasing. As more collaboration tools emerge in the work culture, securing the communication between patient and doctor, or doctor to doctor, is important.

Lack of communication can cause real problems in the healthcare industry, such as misdiagnosis, which can result in a negative patient experience.

Improved Quality And Appropriate Reimbursement Through Better Clinical Documentation

Medical data is crucial in the healthcare sector and making sure that this data upholds the standards of quality is just as important. Not only do providers rely on this data to create accurate and value-based endorsement, but it affects patient care as well.

According to Deloitte, “The completeness of clinical documentation is becoming more crucial. This is true not just in the hospital inpatient setting, but also across the continuum of practice as patient care services become more integrated, spanning all levels of intensity across all care settings.”

Improving clinical documentation is important because it makes up all of the records and analogs of medical treatments, trials or tests. These must be accurate and reflect the services that the patient needs.

Measure Improved Outcomes And Reduced Costs As Primary Drivers Of ROI

Driving ROI is important for providers, especially as the healthcare landscape continues to shift, with changing value-based payment models interfering with population-based healthcare. Providers are making it a priority to increase the quality of care, without having costs go skyrocketing, ruining ROI.

It is crucial for providers to find a way to deliver effective and valuable services, while still receiving ROI. Healthcare providers are putting efforts forward to make sure outcomes and costs are the drivers of ROI.

To find out more insights surrounding the healthcare sector, tune in to our social media accounts, using #MillenniumLive during Healthcare Providers Transformation Assembly taking place November 13-14 at the Ritz-Carlton in Dallas, Texas.


Join leaders from North America’s leading Health Systems at The Ritz-Carlton in Dallas, TX to discuss how the industry is adapting to a healthcare customer-centric transformation during Healthcare Providers Transformation Assembly.

You can hear insights from our Keynote Speaker Stanley Hupfeld, retired Chairman & CEO of Integris Health.

Mr. Hupfeld is a former member of the Board of Directors of the American Hospital Association and has served as Chairman of the AHA’s Regional Policy Board (7).  He has served as a Health Care Systems delegate and alternate delegate and Metro section alternate delegate on the Section for Metropolitan Hospitals Governing Council.   He has served as Chairman of the Coalition to Project America’s Health Care Board and as fund-raising Co-Chair. He has served as the Campaign Chairman and Chairman of the Board of the United Way in both Fort Worth and Oklahoma City.  He serves on the Board of Directors of the Oklahoma City Chamber of Commerce, and has served as Chairman of the Board in 1994; Chairman-Elect in 1993; and Vice Chairman from 1990 through 1992.  He is a trustee on numerous other Boards and commissions in Oklahoma.



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